Technical support for ArtCAM customers with active subscriptions and maintenance plans will continue until November 1, 2018.Ĭustomers with active maintenance plans continue to own and have full usage rights for that license in perpetuity, and will continue to receive technical support for ArtCAM until November 1, 2018. What happens when my maintenance plan or subscription expires after February 7, 2018?ĪrtCAM subscription and maintenance plan renewals will continue to be available until July 7, 2018. Although technical support will expire on November 1, 2018, customers can continue to access self-service support via the Autodesk Knowledge Network (AKN) and peer-to-peer support via the Autodesk Community’s ArtCAM Forum. You will also continue to receive technical support for ArtCAM until Novemif you are on an active maintenance plan. If you purchased an ArtCAM perpetual license, you will continue to own and have full usage rights for that license. What will happen to my ArtCAM perpetual license after February 7, 2018? Customers will not be able to purchase new subscriptions for ArtCAM after February 7, 2018. Key Dates February 7, 2018Įnd of ArtCAM subscription and maintenance plan renewalsĬan I subscribe to ArtCAM after February 7, 2018? While there may be small point release updates for ArtCAM 2018, there will be no ArtCAM 2019 product range. Will there be any more releases of ArtCAM? New ArtCAM subscriptions will be removed from all Autodesk price lists, including e-stores.ĪrtCAM subscription or maintenance plans renewals ended on July 7, 2018.Īlthough support for ArtCAM expired on November 1, 2018, customers can continue to access self-service support via the Autodesk Knowledge Network (AKN) and peer-to-peer support via the Autodesk Community’s ArtCAM Forum.Ĭustomers with active maintenance plans continue to own and have full usage rights for that license in perpetuity. Who should customers contact for more information?Īs of July 7, 2018, ArtCAM has been discontinued with no planned future releases or updates.What happens to ArtCAM customers with PAF and ELF licenses?.What happens if I need to report a bug before my contract end date?.Can customers with active subscription or maintenance plans log support tickets after February 7, 2018?.How do I switch to my perpetual license?.When should subscription customers switch to their perpetual license?.When will subscription customers receive a complimentary perpetual license?.
Will there be any more releases of ArtCAM?.This document provides common questions and answers about this decision for our valued customers. Although support from Autodesk ended on November 1, 2018, self-service support can still be accessed via the Autodesk Knowledge Network (AKN) and peer-to-peer support via the Autodesk Community’s ArtCAM Forum.Please note this support is only available in English. With an active subscription or maintenance plan, ArtCAM support will be available from Autodesk until November 1, 2018, by logging in to the Autodesk Account, selecting ArtCAM from the Support section, and submitting a ticket via email.Customers with an active subscription for ArtCAM on Februwill be provided with a complimentary non-maintained perpetual license for ArtCAM 2018 before July 7, 2018.Customers who have purchased a perpetual license for ArtCAM will continue to own and have full usage rights for that license.Maintenance plan and subscription renewals for ArtCAM will continue to be available until July 7, 2018.As of February 7, 2018, customers will no longer be able to purchase a new ArtCAM subscription.This change will have the following implications for subscribers and customers with active maintenance plans:
As of July 7, 2018, ArtCAM has been discontinued with no planned future releases or updates.